Service Providers offer a wide range of service to the subscribers including subscription based and non- subscription based services. Arad ITC’s SUMx – the unified Subscription manager offers variety on charging mechanisms, subscription renewal patterns, notifications, types of offers etc. It is capable of managing end-to-end subscription of services with multiple options for creating & offering VAS services, IN services, Bundled packs etc. SUMx acts as a single point of charging interface for all third party service providers like content partners, content aggregators and application service providers.
Arad ITC’ Business Reporting & Analytics provides complete business intelligence platform that incorporates data integration, business analytics, MIS reporting, data mining and management dashboards. It provides the dynamic data presentation based on the underlying pre-processed data layer. The data extraction and management is governed by the BIG DATA platform providing the flexibility in management and creation of customized business reports. Business user can create its own reports based on any criteria in real time using the drag-drop web based user friendly interface.
Arad ITC’s Customer care solution integrated with Service delivery platform provides a GUI based interface which allows customer care agents to manage the subscriber’s data and their requests/complaints for VAS and content services. The solution supports multiple roles and different privileges associated with each role. The customer care can be integrated with existing service provider’s CRM through APIs or can be provided as a standalone web interface.
Our Single IVR platform helps in enhancing the subscriber's interaction with the required services in a very interactive and user friendly way. IVR System automates interactions with telephone callers using pre-recorded voice prompts and menus to present information and options to callers and response collection through Voice inputs and DTMF entries. The system is capable for defining the IVR menu flows using the GUI provided or through VXML scripts.